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Unattended Solutions

Our unattended payment solutions enable merchants and partners to accept self-service and autonomous payments through secure unattended terminals and kiosks across a wide range of industries and use cases.

Overview

Unattended payments are rapidly transforming the way customers interact with everyday services. From grocery store checkouts and public parking to fuel stations, vending machines, and transportation systems, more and more environments are designed to operate without human intervention. In these scenarios, speed and simplicity are essential — and the ability to complete a transaction with a single tap turns traditionally slow and inconvenient processes into fast and seamless experiences.

This shift is largely driven by customer expectations. Today, users increasingly prefer quick, frictionless interactions, with only a small percentage still favoring traditional cashier-based checkouts. At the same time, businesses benefit from unattended solutions by reducing operational costs, accelerating transaction speed, and increasing service capacity.

At its core, an unattended payment solution replaces the need for a cashier with a self-service terminal or kiosk. These implementations can vary significantly in complexity — from a simple contactless terminal installed on a vending machine to full-scale systems enabling tap-to-pay functionality across an entire public transportation network. In many cases, unattended solutions are deployed alongside traditional checkout systems, giving customers flexibility while optimizing overall efficiency.

Unattended solutions are applicable across a wide variety of industries, including:

Supported Devices

To support these use cases, our unattended payment terminals are specifically designed to deliver secure and reliable transactions in environments that operate without supervision. The hardware is pre-certified across all supported countries, allowing for seamless, plug-and-play deployment with minimal setup effort.

Combined with dedicated software controls, the solution ensures that each device operates in a secure and restricted mode, fully optimized for customer interaction while preventing access to system-level functionality.

The solution currently supports the following devices:

Launcher Features

A key component of the unattended solution is the launcher, which acts as the control layer of the device. The launcher overlays all application icons, making them inaccessible to end users, while still allowing administrators to configure essential settings.

By managing what users can and cannot access, the launcher ensures that the device remains focused on its intended purpose, providing a controlled and secure payment environment.

Please see our dedicated launcher documentation below:

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!