New Reports

How to use the new reporting interface in the viva.com merchant account.

• Overview
• Features
• Steps
• Reports
  • Acquiring Transactions
  • Wallet Transactions
  • Bank Transfer Commands
  • Card Expenses
  • Active Terminals
• Get Support

Overview

The new Reports interface in the viva.com merchant account provides customers with enhanced visibility and control over their transactional data. Merchants can easily view, generate, schedule, and bookmark reports directly from the account UI, enabling flexible and efficient reporting workflows without manual data handling.

Features

With this update, users can:

• Access previously generated reports via View  
• Create new reports on demand using Generate with a selected date range  
• Automate recurring report creation through Schedule, with configurable frequency options (daily, weekly, or monthly) and automatic delivery via feed notifications  
• Save frequently used reports using the Bookmark feature for quick and convenient access  

Steps

To generate and access reports in the new interface, follow the steps below:

1. Log in to your viva.com merchant account.

2. Navigate to the Reports section.

3. Click Generate to create a new report by selecting the desired date range.

4. Once generated, access the report under the View tab.

Reports

The reports open in Excel format. Below are examples of the available reports and the fields included in each.

Acquiring Transactions

(Covers Failed & Switching)

Example:

Wallet Transactions

Example:

Bank Transfer Commands

Example:

Card Expenses

Example:

Active Terminals

Example:

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!