Daily Refund Limit

How to configure the Daily Refund Limit for Viva.com Terminals.

• Overview
• How the Daily Refund Limit Works
• Refund Types Excluded from the Limit
• Activation & Configuration
• Get Support

Overview

The Daily Refund Limit is a configurable security feature that allows merchants to define a maximum total refund amount that can be processed per terminal within a day.

This functionality has been introduced to enhance transaction security and strengthen fraud prevention measures by providing merchants with greater control over refund activity.

By setting a daily refund threshold, merchants can:

• Enhance transaction security: Reduce the risk of unauthorised or excessive refund activity.
• Strengthen fraud prevention: Establish an additional control over the total value of refunds processed on each terminal.
• Improve refund management: Monitor refund activity against a predefined daily threshold.
• Maintain terminal-level control: Apply independent refund limits to individual terminals.

The daily refund limit is configured at the terminal level, ensuring that refund activity is monitored separately for each device.

How the Daily Refund Limit Works

The daily refund counter tracks the total value of eligible refunds processed on each terminal.

Each time an eligible refund is processed, its amount contributes to the daily refund counter of the terminal handling the refund.

An important aspect of this functionality is that the counter is associated with the Terminal ID of the device processing the refund, rather than the Terminal ID used for the original sales transaction.

This rule applies even when the refund is linked to the original payment at the acquiring level.

For example, if a customer makes a purchase on Terminal A, but the refund is processed on Terminal B, the refund amount contributes to Terminal B’s daily refund counter.

This ensures that daily refund limits are enforced independently for each terminal, regardless of which terminal processed the original payment.

Refund Types Excluded from the Limit

Not all refund-related transactions contribute to the daily refund counter.

The following transaction types are excluded:

1. Cancellations: Same-day partial or full refunds.
2. Unreferenced refunds: Refunds that are not linked to an original transaction.
3. Rebates.
4. Fast Refunds.
5. E-commerce refunds.

Only eligible refunds are included in the calculation of the daily refund total.

Activation & Configuration

The Daily Refund Limit can be configured at the terminal level upon request.

To activate the functionality or modify an existing daily refund limit, the request must be initiated exclusively by the merchant.

Please note that third-party partners cannot submit requests to configure or modify the daily refund limit on behalf of merchants.

Merchants who wish to activate the feature or update their existing limit should contact Viva.com Support to initiate the configuration process.

Get Support

If you would like to integrate with Viva, activate the Daily Refund Limit, or have any queries about our products and solutions, please visit our Contact & Support page to see how we can help!