Connect to WiFi

How to connect our POS terminals and apps to a WiFi network.

• Overview
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Overview

The process to connect to WiFi differs depending on the device. Please see the options below:

• Android devices - Viva Contactless Terminal powered by Google Play, Viva Contactless Terminal with Professional Scanner powered by Google Play, Viva Contactless / Chip & PIN Terminal powered by Google Play & Tap-on-Phone devices
• PAX/Paydroid devices - A910, A920, A920 Pro & IM30

Android devices

Connect to a WiFi network

1. On your device, swipe down from the top of the screen to access the Quick Settings menu:
   
   
   
2. From here, you can swipe down further and open the ‘WiFi Settings’ menu (or similar):
   
   
   
3. You can then choose an available WiFi network, enter the password and connect:
   
   

Check whether the ‘viva.com | Terminal’ application is connected via WiFi

1. On the main POS screen, click on the ‘More’ option at the bottom-right:
   
   
   
2. Then, under the ‘App settings’ heading, click ‘Status’:
   
   
   
3. On the next page, under the ‘Network’ heading, you will see which connection type is being used (for example: “Connection type: WIFI”)

PAX/Paydroid devices

1. On the main POS screen, click on the hamburger menu at the top-left:
   
   
   
2. Then click ‘System’:
   
   
   
3. Then click ‘Settings’:
   
   
   
4. You can then select the ‘Network Settings’ option:
   
   
   
5. From here, choose the ‘WiFi’ option:
   
   
   
6. Ensure the ‘Connect using WiFi’ toggle is enabled:
   
   
   
7. Next, click on ‘WiFi settings’ to view your device’s available WiFi networks:
   
   
   
8. Lastly, select your desired network and input the password to connect, then return to the ‘viva.com | Terminal’ application

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!