Information on the BitPay payment method.


BitPay is a payment method which allows customers to easily complete payments using their cryptocurrency holdings.

Some of the main benefits of offering BitPay as a payment method are:

User Experience


At the checkout page, the customer chooses BitPay as their preferred payment method:

BitPay - User Journey - 1

The customer is taken to a BitPay-hosted page where they log in to BitPay using their account credentials:

BitPay - User Journey - 2

The customer selects their cryptocurrency wallet/app:

BitPay - User Journey - 3

Next, they select their preferred cryptocurrency to pay with:

BitPay - User Journey - 4

A payment invoice is generated with the payment amount and payee information. The customer copies the payment link to their clipboard:

BitPay - User Journey - 5

The customer opens their chosen cryptocurrency wallet/app to continue with the payment:

BitPay - User Journey - 6

They can then choose which specific wallet to pay with:

BitPay - User Journey - 7

The customer pastes the payment link from the BitPay invoice when choosing the recipient for the funds:

BitPay - User Journey - 8

A transaction summary is shown for the customer to review and confirm the payment:

BitPay - User Journey - 9

The transaction is confirmed in the customer’s wallet/app:

BitPay - User Journey - 10

Once the transaction success has been confirmed by BitPay, the invoice will update with the status:

BitPay - User Journey - 11

The merchant is then notified of the successful payment:

BitPay - User Journey - 12


Please also see our videos below, outlining the desktop and mobile use of BitPay:




Merchants do not need to have an account with BitPay

How to activate BitPay

Merchants do not need to have an account with BitPay

Environment Activation details
Production This payment method is available upon positive review of your request. For more information, please contact your Viva sales representative. Alternatively, you can contact us directly via our live chat facility, by simply clicking on the live chat icon in the bottom right-hand corner of this page.

*You may visit our Test Cards and Environments page for further information on how to make test payments with BitPay.

Merchant Categories

There are some merchant categories that are not eligible to have BitPay activated. If your business is in one of these categories, you will not be able to accept payments through BitPay:

Merchant Category (MCC) Description
5094 Precious Stones and Metals, Watches and Jewelry
5122 Drugs, Drug Proprietors, and Druggist’s Sundries
5499 Misc. Food Stores – Convenience Stores and Specialty Markets
5912 Drug Stores and Pharmacies
5962 Direct Marketing – Travel Related Arrangements Services
5966 Direct Marketing- Outbound Telemarketing Merchant
5967 Direct Marketing – Inbound Teleservices Merchant
5999 Miscellaneous and Specialty Retail Stores
7322 Debt collection
7996 Amusement Parks, Carnivals, Circuses, Fortune Tellers
9223 Bail and Bond Payments

Payment method messaging

It is important that the customer is aware of the payment methods you offer via Smart Checkout, as this will increase conversion and average order values. Please see our payment method messaging guide for more details on why and where we would recommend adding this information to your site.

If desired, you can download and use this icon on your site or online store, in order to show customers you offer BitPay as a payment method:

Payment Method Icon - BitPay

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!