MobilePay Online

Information on the MobilePay Online payment method.

Introduction

MobilePay Online is a Smart Checkout payment method which allows customers to complete payments using their MobilePay phone app.

Some of the main benefits of offering MobilePay Online as a payment method are:

User Experience

Screenshots

Desktop:

  1. At the checkout, the customer selects MobilePay Online as their preferred payment method, before clicking the ‘Pay’ button:

    MobilePay Online - Desktop

  2. The customer is redirected to the MobilePay environment (browser page) to enter their mobile phone number

  3. The customer receives a notification on their mobile device. In the desktop browser, a countdown timer is displayed, showing the customer their remaining time to confirm the payment

  4. The customer then opens their MobilePay mobile app and confirms their payment

  5. Once the payment is complete - based on the outcome of the transaction - the customer is redirected to either the Success or Failure page in the desktop browser 1

Mobile:

  1. At the checkout, the customer selects MobilePay Online as their preferred payment method, before clicking the ‘Pay’ button:

    MobilePay Online - Mobile

  2. The customer is redirected to the MobilePay environment (browser page) to enter their mobile phone number

  3. The customer receives a notification. In the browser, a countdown timer is displayed, showing the customer their remaining time to confirm the payment

  4. The customer then opens the MobilePay app and confirms their payment

  5. Once the payment is complete - based on the outcome of the transaction - the customer is redirected to either the Success or Failure page in the browser 1

1 It is important to ensure - as the merchant - that you verify the payment’s status explicitly, rather than relying on a browser/session object:

- We recommend utilising our Transaction Payment Created & Transaction failed webhooks for this
- Alternatively (or in addition), you can use our Retrieve Transaction API call

Video

Desktop:

After clicking the ‘Order’ button as displayed in the video, the customer completes the remaining steps as outlined above.

Details

How to activate MobilePay Online

Environment Activation details
Production MobilePay Online can be activated by the merchant. Please see the below steps
Demo MobilePay Online is not available in the Demo environment

A VAT number is mandatory for the activation of MobilePay Online. If you do not have a registered VAT number, you will see a message within your account when attempting activation.

In case your account is missing a VAT number, please provide this to Viva Support through our chat feature or by calling us

Merchants can only activate MobilePay Online on their own from their Viva account interface. To activate MobilePay Online, please follow the procedure below:

  1. Sign in to your production Viva account

  2. Click on Settings > API Access and scroll down to the MobilePay Online (Payment Method) section

  3. Click on the Enable MobilePay Online as a payment method button

  4. MobilePay Online will be activated

  5. If you would like to deactivate MobilePay Online, click on the Disable MobilePay Online as a payment method button

Merchant Categories

There are some merchant categories that are not eligible to have MobilePay Online activated. If your business is in one of these categories, you will not be able to accept payments through MobilePay Online:

Merchant Category (MCC) Description
4829 Money Orders – Wire Transfer
5966 Direct Marketing – Outbound Telemarketing Merchant
5967 Direct Marketing – Inbound Teleservices Merchant
6050 Quasi Cash - Customer Financial Institution
6051 Quasi Cash - Merchant
6211 Security Brokers/Dealers
6529 Remote Stored Value Load – Member Financial Institution
6530 Remove Stored Value Load – Merchant
6534 Money Transfer
7321 Consumer Credit Reporting Agencies
7322 Debt Collection Agencies
7801 Government-licensed Online Casinos
7841 Video Tape Rental Stores
7995 Betting (including Lottery Tickets, Casino Gaming Chips, Off-track Betting and Wagers)
9222 Fines
9223 Bail and Bond Payments
9754 Gambling – Horse, Dog Racing, State Lottery

Payment method messaging

It is important that the customer is aware of the payment methods you offer via Smart Checkout, as this will increase conversion and average order values. Please see our payment method messaging guide for more details on why and where we would recommend adding this information to your site.

If desired, you can download and use this icon on your site or online store, in order to show customers you offer MobilePay Online as a payment method:

Payment Method Icon - MobilePay Online

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!