Bancontact QR

Information on the Bancontact QR payment method.


Bancontact QR is a payment method utilized from cardholders that are using the Bancontact mobile application. The payment is always linked with an associated card number that the cardholder selects from his app.

Our Smart Checkout solution will display the QR Code generated by Bancontact. Consumers can download the Bancontact App in their mobile. They connect their bank account to the app and then, they will be able to make payments to affiliated merchants by scanning a QR-code.

Some of the main benefits of offering Bancontact QR as a payment method are:

User Experience

At the checkout, the customer chooses Bancontact QR as their preferred payment method. A Bancontact QR code is generated, and the customer is presented with instructions on how to complete the payment:


Bancontact QR - User Journey - 1

Once the QR code has been scanned (or - optionally, if on mobile - when the ‘Open the Bancontact app’ button has been pressed), the payment process will continue within the Bancontact mobile app:

Bancontact QR - User Journey - 4

The customer will be prompted for their bank card PIN code:

Bancontact QR - User Journey - 5

Once the payment is successful, a confirmation message will be displayed within the Bancontact mobile app:

Bancontact QR - User Journey - 6

Clicking the ‘Return to shop’ button will redirect the customer back to the online store, where a ‘success’ message will be displayed:

Bancontact QR - User Journey - 7


Please also see our videos below, outlining the desktop and mobile use of Bancontact:




Merchants do not need to have an account with Bancontact

How to activate Bancontact QR

Merchants do not need to have an account with Bancontact

Environment Activation details
Production All merchants are activated by default to accept payments for Bancontact QR.

*You may visit our Test Cards and Environments page for further information on how to make test payments with Bancontact QR.

Payment method messaging

It is important that the customer is aware of the payment methods you offer via Smart Checkout, as this will increase conversion and average order values. Please see our payment method messaging guide for more details on why and where we would recommend adding this information to your site.

If desired, you can download and use this icon on your site or online store, in order to show customers you offer Bancontact QR as a payment method:

Payment Method Icon - Bancontact

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!