Reset App & Settings

How to reset app settings on the 'Viva.com Terminal' application.

Overview

The purpose of this article is to show how to reset the app settings of the ‘Viva.com Terminal’ application, with or without erasing account information.

Process

  1. Open the ‘Viva.com Terminal’ application and make sure is on the transaction screen or the screen with the Keypad, and select More in the bottom-right:

    keypad

  2. Select Reset and choose your preferred method of reset.

    • Settings reset - This option will reset the app settings to their defaults without erasing your previously entered account information.
    • Full reset - This option will reset the app settings to their defaults, erasing your previously entered account information and requiring you to re-activate the app.

    Reset

  3. Choose Continue with Settings reset to finalize the process for a settings reset or choose Continue with full reset for a full reset:

    Reset

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!