Decline Recovery

An overview of Decline Recovery offered by Smart Checkout.

When a payment is declined, if certain criteria are satisfied, then we prompt the customer to try again with either the same payment method or with a different payment method.

The criteria examined to trigger the decline recovery will be constantly fine-tuned going forward to ensure ever-improving results.

By performing decline recovery, the conversion rate improves, with a significant portion of recovered declines resulting in a successful payment.

This feature is automatically enabled for all merchants, and thus merchants do not need to do anything, on their online store or to their integration with us, to take advantage of this new conversion-improving feature.

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