Information on the Sofort payment method.


Sofort (previously known as ‘Direct Pay’) is a payment method allowing customers to pay via fast and easy direct bank transfers.

Some of the main benefits of offering Sofort as a payment method are:

User Experience


At the checkout page, the customer chooses Sofort as their preferred payment method:

Sofort - User Journey - 1

The customer is directed to a Sofort-hosted page to search for and select their preferred bank:

Sofort - User Journey - 2

They are then either redirected to their bank’s online environment or continue on the Sofort-hosted page. Either way, the following actions are essentially the same:

Sofort - User Journey - 3

The customer logs into their bank account using their credentials:

Sofort - User Journey - 4

The customer then reviews the payment before confirming the transaction using a transaction authorization code:

Sofort - User Journey - 5

Lastly, the customer is redirected back to the merchant:

Sofort - User Journey - 6


Please also see our videos below, outlining the desktop and mobile use of Sofort:




Merchants do not need to have an account with Sofort

How to activate Sofort

Merchants do not need to have an account with Sofort

Environment Activation details
Production This payment method is available upon positive review of your request. For more information, please contact your Viva sales representative. Alternatively, you can contact us directly via our live chat facility, by simply clicking on the live chat icon in the bottom right-hand corner of this page.

*You may visit our Test Cards and Environments page for further information on how to make test payments with Sofort.

Merchant Categories

There are some merchant categories that are not eligible to have Sofort activated. If your business is in one of these categories, you will not be able to accept payments through Sofort:

Merchant Category (MCC) Description
5094 Precious Stones and Metals, Watches and Jewelry
5122 Drugs, Drug Proprietors, and Druggist’s Sundries
5499 Misc. Food Stores – Convenience Stores and Specialty Markets
5912 Drug Stores and Pharmacies
5962 Direct Marketing – Travel Related Arrangements Services
5966 Direct Marketing- Outbound Telemarketing Merchant
5967 Direct Marketing – Inbound Teleservices Merchant
5999 Miscellaneous and Specialty Retail Stores
7322 Debt collection
7996 Amusement Parks, Carnivals, Circuses, Fortune Tellers
9223 Bail and Bond Payments

Payment method messaging

It is important that the customer is aware of the payment methods you offer via Smart Checkout, as this will increase conversion and average order values. Please see our payment method messaging guide for more details on why and where we would recommend adding this information to your site.

If desired, you can download and use this icon on your site or online store, in order to show customers you offer Sofort as a payment method:

Payment Method Icon - Sofort

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!